1. Due to privacy and confidentiality requirements, Success Refund Service is unable to disclose the source of your funds without first receiving your signed authority on the prescribed form. This form can be downloaded from our website.  

2. Every effort is made by Success Refund Service to ensure that cheques* or direct deposits* for monies held in Australia are returned within 9 weeks of receipt of ALL correct documentation required.  Success Refund Service, including its owner, agencies, employees, representatives, subsidiaries, affiliates and agents are not responsible for any delays in processing of claim and accept no responsibility for any claim, loss, or liability arising from any such delays. Monies held outside of Australia may require additional time to process. (*as applicable).

3. While every reasonable effort will be made to recover the funds, Success Refund Service cannot guarantee success in recovering all or any of the indicated monies, and you agree that you will not hold Success Refund Service responsible for any inability or failure to do so.

4. Success Refund Service’s fee is currently 15% of all monies recovered, payable upon recovery of funds. Success Refund Service will charge no other fees, (other than for clause 10 of this agreement, if necessary) and in the unlikely event that recovery attempts are unsuccessful, no fees will be charged.

5. At the sole discretion of Success Refund Service, payment for service may be made either by invoice or by deducting the service fee from the amount of the refund.

6. The client understands they will receive the balance either by cheque or deposited electronically to their nominated bank account. The client accepts they are responsible for providing correct information and that incorrect information may cause delays or loss in receiving their recovered money. Clients are strongly advised to check and to be certain that all information provided to Success Refund Service is clear, accurate and correct.

7. Upon returning the signed authority, you are authorising Success Refund Service to act as your sole agents for the purpose of recovering the indicated monies and returning them, less any fees charged, to you. You agree that, upon the return of these monies to you by any means whatsoever, that the full fee shall be immediately due and payable to Success Refund Service.

8. Once the Authority to Release is signed the claimant cannot withdraw from our services to recover the claim. Should the claimant withdraw from the agreement or from supplying the relevant documents requested (within the client's ability) to complete the claim, you will still be liable to pay the recovery fee. Upon refusal to supply necessary documents, unless alternative arrangements are agreed upon (in writing), Success Refund Service will give 7 days’ notice to the client, the client's file will be closed and payment of our fee will be required. 

9. If you are having any trouble getting hold of the requested identity documentation in your information pack, please contact us to discuss alternatives.

10. In the event of the client failing to pay the agreed recovery fee: after employing normal business procedures and issuing reminders and notifications etc., should it become necessary to engage a debt collection agency and/or to commence litigation and/or to engage an attorney to enforce payment of the recovery fee pursuant of this agreement, the claimant agrees to pay the debt collection agencies fees and/or the attorneys legal fees and other connected costs, or if the matter proceeds to court, the debt collection agencies fees and other such additional sum as the court may adjudge reasonable as attorney’s legal fees and other connected costs in said suit. Success Refund Service reserves the right, but not the obligation, at our sole discretion, to charge interest on overdue and unpaid accounts at the rate of up to 1% per month on unpaid balances 30 days or more overdue.

11. Success Refund Service accepts no responsibility for the accuracy, currency or completeness of any information provided via any correspondence and or communications. The accuracy or reliability of the information provided is not guaranteed or warranted in any way and Success Refund Service, including its owner, agencies, employees,  representatives, subsidiaries, affiliates and agents disclaim liability of any kind whatsoever, including & without limitation, liability for accuracy, quality, performance, or reliability for a particular purpose arising out of the information provided.

12.  You agree that you understand that the scope and nature of the operations of Success Refund Service, including its owner, agencies, employees, representatives, subsidiaries, affiliates and agents, is strictly and narrowly confined to the function of locating lost and unclaimed monies and arranging, whenever possible, their return to their rightful owners. Success Refund Service, including its owner, agencies, employees, representatives, subsidiaries, affiliates and agents, are unable to offer any professional advice concerning matters of accounting, financial management, legal matters nor any other matters. When such advice is needed, clients are strongly advised to consult their accountant, lawyer or other, appropriately qualified specialist professional. Any information obtained by clients from Success Refund Service, including its owner, agencies, employees, representatives, subsidiaries, affiliates and agents, is interpreted and used solely at the discretion of the client; and the client agrees not to hold Success Refund Service, including its owner, agencies, employees, representatives, subsidiaries, affiliates and agents, in any way responsible for the outcome of the use of such information.

13. You agree that you and/or your organization* (including any person acting on your and/or your organization’s* behalf) will not, in any way whatsoever, hold or attempt to hold Success Refund Service, including its owner, agencies, employees,  representatives, subsidiaries, affiliates and agents, legally and/or financially liable for any act, omission, loss or injury whatsoever, however caused, under any circumstances whatsoever, in connection with the provision of this service, nor in any other matter whatsoever. (*if applicable)

14. If you are a person who is acting on the behalf of an organisation, then you agree that you have that organisations proper and lawful authority to act on their behalf.

15. Terms & Conditions may be varied at any time by Success Refund Service upon the giving of 7 days notice in writing to the Client detailing such changes or 7 days from the posting of such changes on our website.

16. Acceptance of our service is automatic acceptance of all Success Refund Service’s terms & conditions.

Updated: 19 December 2023.

PRIVACY POLICY

Your privacy is important to Success Refund Service. We know that keeping client information secure is a top priority. The information you provide is only used to secure the recovery of your money and will not, unless compelled by court order or other act of law, be passed on to any other person or party under any circumstances.

All Investigators employed by Success Refund Service are committed to providing you with quality recovery services within a secure and private environment. This privacy statement provides information about the personal information that Success Refund Service collects, and the ways in which Success Refund Service uses that personal information. 

Personal information collection

Your personal or company information which can identify you including your name, email address and contact details or any other information in order for us to make contact with you in order to have the required information to recover your unclaimed funds.

Using personal information

Success Refund Service may use your personal information to contact you by email or phone to search for unrecovered funds that are owing to you and assist you in the recovery your lost or unrecovered funds.

Data retention

We only retain your company or personal data for as long as necessary for us to render a service to you for the recovery of your funds, except where otherwise provided by law. Once the recovery process has been completed, all personal and sensitive information that you may have provided will be securely destroyed in order to ensure that there is no possibility of it being misused. However, this also means that, in the event that we are able to recover additional monies for you in the future, we will need to request you to provide that information again.

Securing your data.

Success Refund Service takes considerable technical and organisational precautions to prevent the loss, or misuse of your company or personal information.

Contact.

If you have any questions about this privacy policy or Success Refund Service treatment of your personal information, please feel free to contact us.

CODE OF ETHICS

A Message from the CEO/Founder. 

Doing things right is one of our most important values at Success Refund Service. We work hard every day to provide services that enhance the lives of people in our community, our country, and all over the world. We are clear about what we mean when we talk about doing things right. Not only does it mean that we provide quality services that are highly valued and fairly priced, but it also means that every step we take in providing these services is taken with ethics and integrity firmly in mind. We always ensure that all relevant laws and industry codes of practice are fully complied with and that our valued customers are treated with professionalism, fairness and consideration. At Success Refund Service, we are committed to these five core principles of honest, ethical and professional conduct:   

1) Integrity.       

2) Objectivity.       

3) Professional competence and due care. 

4) Confidentiality.        

5) Professional behavior. 

Doing things right is the only option at Success Refund Service. We have made a commitment to conduct every service lawfully, ethically, professionally and in a way that will always leave the world a better place. 

D. G. Young. CEO/Founder